Providing Difficult Feedback

The challenge 

Many managers lack the confidence or skill to deliver difficult feedback effectively, so they often avoid it entirely. This avoidance creates a ripple effect: the individual’s performance tends not to improve, team standards slip, and colleagues can become frustrated or disengaged. Ultimately, a failure to address issues clearly and constructively hinders both individual growth and the achievement of team goals.

The solution 

A digital learning program that helps managers to:

• Prepare for difficult conversations by structuring feedback around objective, fact-based examples rather than subjective opinions
• Deliver clear, specific, and empathetic feedback using a simple framework that minimises defensiveness and focuses on the issue, not the person
• Navigate challenging reactions with composure, turning potential conflict into a constructive dialogue