Managing Underperformance

The challenge 

Managers often lack a clear, structured process for addressing underperformance, especially when working with global teams sharing different cultures. This uncertainty can lead to inconsistent action, delayed intervention, or the hope that the problem will resolve itself. This encourages expectations and performance gaps to widen, places an unfair burden on various team members, and damages morale. It’s a lose-lose scenario where the individual doesn’t receive the support needed to improve, and the team’s overall effectiveness is compromised.

The solution 

A toolkit that helps managers to:

• Identify the behaviours that demonstrate underperformance whilst gathering objective, fact-based evidence
• Understand the correct process for managing conversations with relevant parties
• Use coaching skills to discuss performance gaps, root causes and strategies to move forward
• Develop a plan with built-in accountability, ongoing support and check-ins